Family Counselor


The City of Hayward is excited to announce its recruitment for the position of Family Counselor. Under general direction, the Family Counselor provides crisis intervention, counseling, and referral services to youth, families, and individuals and performs other related duties as required, such as school based, case management, and gang
prevention/intervention services.


The Youth and Family Services Bureau (YFSB) is a unique part of the Hayward Police Department where police officers and professional counselors work side by side offering a variety of services to the residents of Hayward. For more than 40 years, YFSB has focused on helping families succeed at home, school and in the community. YFSB seeks to strengthen the Hayward community through creating opportunities for kids to grow up in healthy and safe neighborhoods and schools. The dedicated YFSB staff strives to reduce delinquency and crime through a range of services that address the specific needs of each family. When a child is getting into trouble, sometimes law enforcement is not the answer. Sometimes it is. The teamwork between the cops and counselors in YFSB allows for each family’s unique situation to be assessed. YFSB also offers a variety of prevention services that encourage youth to stay out of trouble and provide them with positive ways to engage with their peers and the community.


With approximately 150,000 residents, Hayward is the sixth largest city in the San Francisco Bay Area. It is centrally located 14 miles south of Oakland, 25 miles southeast of Sa Francisco, and 26 miles north of San Jose. This location makes the city a transportation hub with an extensive network of freeways, bus lines, two BART stations, an Amtrak station, and the Hayward Executive Airport. According to the 2010 census, Hayward is the second most ethnically-diverse community in California, which is apparent in its rich cultural events and diverse local businesses. This family-oriented community is home to Cal State East Bay, an historic downtown, and some of the best weather in the Bay Area.


Open Until Filled


Annually $83,928.00 – $101,795.20

Plus excellent benefits package: See the 2018 Benefit Summary on the City’s Human Resources webpage for more details.


Candidates must submit a completed job application and a response to the Supplemental Questions. Application packets will be screened and candidates considered best qualified will move forward to a competitive examination process, which may include a writing exercise and/or an oral interview. The examination process will result in a ranked eligible register of candidates for hiring consideration by the department. The actual job offer will depend on the candidate’s success in the departmental selection process which includes a comprehensive police background investigation, medical examination and psychological examination.


Provides counseling to youth, families, individuals and groups. Primary service population is youth who are habitually truant, runaway, and/or youth on probation or at elevated risk of being on probation.

  • Provides school based prevention and intervention services to students and families including consultation and training for school administration and implementation of school climate initiatives.
  • Provides crisis intervention services to youth, families, and individuals including but not limited to crises involving incorrigible youth, dependent children under the court’s custody, domestic violence, first time offenders, and the hospitalization of individuals dangerous to self and others.
  • Provides referral information to the public, and other agencies.
  • Provides support service, consultation and training to patrol officers on juvenile and mental health topics.
  • Provides gang prevention and intervention services to at risk and gang involved youth and their families.
  • Maintains formal and informal liaison with mental health professionals and service providers including courts, schools, private therapists, hospitals, probation and other agencies.
  • Provides emergency psychological evaluation and recommendations.
  • Responds to critical incidents, family dispute calls and other in-field emergency situations.
  • Provides case management services to youth and their families.
  • Maintains crisis intake log, case files and service statistics.


Any combination of equivalent experience and education that could likely provide the required knowledge and abilities would qualify. A typical way to obtain the knowledge and abilities are:

One (1) year providing counseling or psychotherapy to youth, families, groups and individuals. Experience with probation involved or at-risk youth and experience with school based mental health services are highly desirable; experience working in school settings is highly desirable. Bilingual preferred.

Equivalent to a Master’s Degree from an accredited college or university in Counseling, Clinical Psychology, Clinical Social Work or a closely related field or a Doctorate in Clinical or Counseling Psychology. (Note: Applicants with a related Master’s Degree in progress are also encouraged to apply. Selected candidate will need to provide proof of graduate degree completion by the start date of employment.)


Possession of a valid License in Marriage and Family Therapy (L.M.F.T.), Licensed Clinical Social Work (L.C.S.W.), Licensed Professional Counselor (L.P.C), Licensed Clinical Psychologist or a closely related field is highly desirable. Possession and maintenance of a valid Class C California Driver’s License.


Completion of this Supplemental Questionnaire is required for your application. Your responses to the Supplemental Questionnaire will be used as part of the examination process. Insufficient or non-responsive answers to the Supplemental Questionnaire may result in disqualification from the recruitment process. Responses should be limited to one page per question and sufficiently detailed to assist in evaluating your qualifications for this position. Writing ‘see resume’ or ’N/A’ is not a sufficient response.

1. Please tell us why you are interested in the Family Counselor position at the Youth and Family Services Bureau.

2. Briefly describe your clinical experience in the following areas (including the number of years experience you have in each area):

A. Providing crisis intervention.
B. Providing counseling and case management services to children, youth and families.
C. Providing on-site, school based services.
D. Providing services to youth involved with the juvenile justice system.
E. Working with law enforcement and/or probation departments.

3. Please describe the clinical orientation or model you are most experienced/proficient in using and with what population(s).

4. Please describe your approach to providing culturally responsive services.

5. Please describe the clinical record keeping you have experience with (i.e. EPSDT documentation, use of electronic data-bases, etc.) and the tools (technological and other) you utilize to work efficiently and stay up to date with administrative requirements.

6. Describe a particularly challenging case and how you handled it. If possible, please select a family case.


Examination and Selection Process

First Review: Monday, August 27, 2018

Pre-Background Questionnaire Survey: Within one week of the first review date

The City of Hayward is an Equal Opportunity Employer$83,928.00 – $101,795.20 Annually

Play Video