(Community Service Officer – LATERAL ONLY)

The City of Hayward is excited to announce its recruitment for the position of Community Service Officer. The position of Community Service Officer with the City of Hayward is primarily assigned as a Jailer. Under supervision from the Jail Supervisor, a Community Service Officer (CSO) works in the detention facility processing prisoners, searching, housing and providing care and control during their confinement at the police department. Other temporary assignments are for limited periods of time, but a Community Service Officer will always return to their primary assignment as a Jailer.

Community Service Officers may test for and obtain (on a temporary basis) a variety of special assignments. In those special assignments, Community Service Officers perform a variety of non-sworn police duties related to reporting, traffic, licensing and other miscellaneous administrative functions. Booking, searching, monitoring and transportation of prisoners is the primary assignment of a Community Service Officer at the Hayward Police Department and will continue to be primarily assigned to the Jail Facility.


The Jail/Detention Facility in the Support Services Division of the Hayward Police Department is a Board of Corrections certified Type I jail. It operates 24 hours per day, housing up to 30 prisoners. This facility is responsible for processing all arrests for the City of Hayward and other agencies by contract, registrant processing, and public fingerprinting. 


This is a specialized non-sworn classification, performing a wide variety of technical support duties in the Police Department.  Assignments are performed in support of various divisions and may be subject to rotation.  It is distinguished from Police Officers who perform a variety of duties involving the protection of life and property and routinely respond to hazardous emergency calls.


With approximately 150,000 residents, Hayward is the sixth largest city in the San Francisco Bay Area. It is centrally located 14 miles south of Oakland, 25 miles southeast of Sa Francisco, and 26 miles north of San Jose. This location makes the city a transportation hub with an extensive network of freeways, bus lines, two BART stations, an Amtrak station, and the Hayward Executive Airport. According to the 2010 census, Hayward is the second most ethnically-diverse community in California, which is apparent in its rich cultural events and diverse local businesses. This family-oriented community is home to Cal State East Bay, an historic downtown, and some of the best weather in the Bay Area.


Open Until Filled


Annually $75,358.40 – $90,313.60 Annually

Plus excellent benefits package: See the 2018 Benefit Summary on the City’s Human Resources webpage for more details.


Under general supervision, the Community Service Officer performs a variety of non-sworn police duties related to investigations, crime prevention, reporting, property, traffic, booking, searching, monitoring and transportation of prisoners. Primarily assigned to work in the jail facility.


This is a specialized non-sworn classification, performing a wide variety of technical support duties in the Police Department.  Assignments are primarily performed in the City jail; also support various divisions and may be subject to rotation.  It is distinguished from Police Officers who perform a variety of duties involving the protection of life and property and routinely respond to hazardous emergency calls.


Receives general supervision from Jail Supervisor, Jail Administrator, or assigned management staff.


May provide lead direction in the absence of Jail Supervisor.

Essential Duties

Duties may include but are not limited to the following:

Performs duties related to processing prisoners through jail, including booking and advising of procedures and telephone rights; searching prisoners for weapons, narcotics or other hazards and contraband; housing, care and control of adult prisoners and juvenile arrestees; conducting property inventory, medical screening and prisoner classification; and provide for telephone calls and visitations. 

Is required to perform full custodial searches as needed.

Performs appropriate fingerprint procedure (i.e. live scan service) and transmits for confirmation of identification; and registers offenders in applicable systems. 

Conducts warrant checks, makes confirmation with appropriate agency and updates related systems through computer and teletype.

Collects information to complete Alameda County consolidated arrest reports.

Maintains jail security, observes prisoners in detention, and prepares documentation of behavior.

Performs prisoner exit processing, issues receipts for bail, completes computer processing and prepares appropriate documentation for release.

Transport prisoners to court or other jail facilities.

Responds to public inquiries in person or by telephone.

Responds to and drafts letters and general correspondence related to assigned area.

Testifies in court or at hearings on case records and investigative activities and in court proceedings.

Performs traffic control for accidents, parades, large public events, congested situations, etc.

Enforces parking regulations, writes and approves traffic citations.

Operate various police related equipment such as a radio, mobile terminals, cameras and computer systems.

Prepares and maintains a wide variety of forms and records, including police reports.

Prepares documentation and makes arrangements for towing and impoundment of vehicles.

Performs related non-sworn police duties and responsibilities as required. 

Minimum Qualifications

Knowledge of: 

  • English usage, spelling, grammar, punctuation in completing clear and concise reports and correspondence.
  • General principles and practices used to establish effective police/community relations.
  • Use and basic capabilities of computerized record and information systems.
  • Safe work methods and safety regulations.

Ability to: 

  • Establish and maintain positive working relationships with other City employees and members of the public; maintain a professional, courteous demeanor under adverse, difficult, and confrontational situations.
  • Read, understand, interpret and apply policies and procedures as well as learn and apply pertinent federal, state and local laws, codes and regulations.
  • Learn and apply mandated advanced defensive tactics methods and application of necessary control and self-defense procedures. 
  • Prepare paperwork and reports related to area of assignment.
  • Communicate effectively, both verbally and in writing.
  • Demonstrate sound judgment, tact, and integrity.
  • Perform assigned duties with general supervision.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include walking, standing or sitting for extended periods of time and application of necessary control and self-defense procedures. 
  • Operate modern office equipment including computer equipment, specialized software applications programs and assigned equipment. 
  • Work varied hours including evenings, weekends, and holidays.
  • Successfully complete the State of California, Board of Corrections Correctional Officer Core course within one year of date of employment.


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience –  One (1) year of experience working in a jail facility and successful completion of the Basic Correction Officer Core Course by the California Board of Corrections Standards and Training. 


Possess a California Peace Officer Standards and Training Basic Academy Certificate. Please be sure to attach a copy of your POST Basic Academy Certificate by the application deadline in order to be considered.

Education – Equivalent to the completion of the twelfth grade. 

License – Possession and maintenance of a valid Class C California Driver’s License.

Supplemental Information


COVID POLICY: The City of Hayward has adopted a mandatory COVID-19 vaccination policy for all new employees issued formal offers of employment on or after February 1, 2022. Under this policy, proof of full vaccination is required as a condition of initial and continued employment with the City unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply.  If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption, which will be required prior to your start date.  You may read the full policy here: COVID-19 Vaccine and Testing Mandate (Download PDF reader) 

The selection process will include: Pre-qualifying background questionnaire via Survey Monkey to determine eligibility to advance in the process. Final selection and job offer is contingent upon successful completion of a comprehensive police background investigation, including personal history, prior job performance and activities that may negatively affect job performance, as well as a medical examination and psychological examination

Actual hire depends on success in the departmental selection process.

Applicants will be notified electronically via as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from NeoGov/Government Jobs and the City of Hayward.


Candidates are encouraged to apply online at under the Current Vacancies tab or at  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the NeoGov Help Desk at (877) 204-4442. 
The City of Hayward is an Equal Opportunity Employer

Not less than 18 years of age at time of appointment (Section 6035, Penal Code).

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