(Community Service Officer – LATERAL ONLY)

The City of Hayward is excited to announce its recruitment for the position of Community Service Officer. The position of Community Service Officer with the City of Hayward is primarily assigned as a Jailer. Under supervision from the Jail Supervisor, a Community Service Officer (CSO) works in the detention facility processing prisoners, searching, housing and providing care and control during their confinement at the police department. Other temporary assignments are for limited periods of time, but a Community Service Officer will always return to their primary assignment as a Jailer.

Community Service Officers may test for and obtain (on a temporary basis) a variety of special assignments. In those special assignments, Community Service Officers perform a variety of non-sworn police duties related to reporting, traffic, licensing and other miscellaneous administrative functions. Booking, searching, monitoring and transportation of prisoners is the primary assignment of a Community Service Officer at the Hayward Police Department and will continue to be primarily assigned to the Jail Facility.


The Jail/Detention Facility in the Support Services Division of the Hayward Police Department is a Board of Corrections certified Type I jail. It operates 24 hours per day, housing up to 30 prisoners. This facility is responsible for processing all arrests for the City of Hayward and other agencies by contract, registrant processing, and public fingerprinting. 


This is a specialized non-sworn classification, performing a wide variety of technical support duties in the Police Department.  Assignments are performed in support of various divisions and may be subject to rotation.  It is distinguished from Police Officers who perform a variety of duties involving the protection of life and property and routinely respond to hazardous emergency calls.


With approximately 150,000 residents, Hayward is the sixth largest city in the San Francisco Bay Area. It is centrally located 14 miles south of Oakland, 25 miles southeast of Sa Francisco, and 26 miles north of San Jose. This location makes the city a transportation hub with an extensive network of freeways, bus lines, two BART stations, an Amtrak station, and the Hayward Executive Airport. According to the 2010 census, Hayward is the second most ethnically-diverse community in California, which is apparent in its rich cultural events and diverse local businesses. This family-oriented community is home to Cal State East Bay, an historic downtown, and some of the best weather in the Bay Area.


Open Until Filled


Annually $73,881.60 – $88,545.60

Plus excellent benefits package: See the 2018 Benefit Summary on the City’s Human Resources webpage for more details.

Essential Duties

Duties may include but are not limited to the following:

  • Performs duties related to juvenile booking.
  • Processes prisoners through jail, including advising of procedures and telephone rights, searching prisoners for weapons, narcotics or other hazards and contraband, conducting property inventory, medical screening and prisoner classification.
  • Performs appropriate fingerprint procedure and transmits for confirmation of identification.
  • Conducts warrant checks, makes confirmation with appropriate agency and updates PIN and related systems through computer and teletype.
  • Collects information to complete Alameda County consolidated arrest reports.
  • Maintains jail security, observes prisoners in detention, and prepares documentation of behavior.
  • Performs prisoner exit processing, issues receipts for bail, completes computer processing and prepares appropriate documentation for release.
  • Transport prisoners by bus to court or other jail facilities.
  • Responds to public inquiries in person or by telephone.
  • Responds to and drafts letters and general correspondence related to assigned area.
  • Testifies in court or at hearings on case records and investigative activities and in court proceedings.
  • Monitors vehicle use and service schedule to ensure appropriate servicing and repairs are performed.
  • Prepares, processes, stores, and picks-up equipment from storage area for disposition.
  • Performs traffic control for accidents, parades, large public events, congested situations, etc.
  • Enforces parking regulations and writes traffic citations.
  • Operate various police related equipment such as a radio, mobile terminals, cameras and computer systems.
  • Prepares and maintains a wide variety of forms and records, including police reports.
  • Prepares documentation and makes arrangements for towing and impoundment of vehicles.
  • Organizes and facilitates neighborhood watch and business group meetings.
  • Provides home and commercial security surveys.
  • Performs maintenance and cleaning of department issued firearms and safety equipment (i.e. body armor, gas masks, batons, etc.)
  • Performs related non-sworn police duties and responsibilities as required.

A complete job description and list of duties can be found at


Knowledge of:

  • English usage, spelling, grammar, punctuation in completing clear and concise reports and correspondence.
  • General principles and practices used to establish effective police/community relations.
  • Use and basic capabilities of computerized record and information systems.
  • Safe work methods and safety regulations.

Ability to:

  • Establish and maintain positive working relationships with other City employees and members of the public; maintain a professional, courteous demeanor under adverse, difficult, and confrontational situations.
  • Read, understand, interpret and apply policies and procedures.
  • Learn basic self defense.
  • Type accurately at a rate of 25 net words per minute.
  • Prepare paperwork and reports related to area of assignment.
  • Communicate effectively with all members of the community, both verbally and in writing.
  • Demonstrate sound judgment, tact, and integrity.
  • Perform assigned duties with little supervision.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include walking, standing or sitting for extended periods of time and operating assigned equipment.
  • Successfully complete the State of California, Board of Corrections Correctional Officer Core course within one year of date of employment.



Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience – Two years of experience involving high public contact, preferably in law enforcement.

Two years of college education, in a related field of law enforcement.

Education – Equivalent to the completion of the twelfth grade.

License – Possession and maintenance of a valid Class C California Driver’s License.


Not less than 18 years of age at time of appointment (Section 6035, Penal Code).


Typing Certificate: A typing certificate with 25 net words per minute must accompany your application.

1. Certificates will be accepted from a public school, business school or temporary agency; certificates from Internet testing services and/or home computer CD testing will NOT be accepted.

2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.

3. Typing certificate (or signed letter) must state all of the following information:

· Five (5)-minute timed typing test.
· Gross typing speed in words per minute.
· Gross number of errors.
· Net words per minute.




Candidates must submit a completed City of Hayward job application, typing certificate, and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications.  Be sure to scan and attach a copy of your typing certificate to your on-line application or email to no later than 5:00 PM on (date TBD).  Applications submitted without all required materials will not be considered.

Based on the information provided, those best qualified may be invited to the next phase of the process, which may include an oral, practical, and/or written examination.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver’s license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.


Candidates are encouraged to apply online at under the Current Vacancies tab or at  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at  (855) 524-5627. 

Date Of Examinations:
Preliminary Background Questionnaire – TBD
Written Exam – TBD
Oral Interview – week of TBD

The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.  

The City of Hayward is an Equal Opportunity Employer

$73,881.60 – $88,545.60 Annually

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